Content Manager

• Architect, socialize, & integrate new content management platform within Schwab operations:
- Drive content design & tool architecture from inception
- Evaluate the user experience, make recommendations for improvement, perform content audits, & enforce architectural strategy
- Collaborate with partner teams to introduce templatized automation solutions which reduce risk & increase efficiencies for the business
- Transition existing publication processes to new production flow
• Produce & manage library of Sales Team training & product videos using the Allego learning & enablement platform
• Execute on Product Owner deliverables by learning departments’ content, gathering requirements, & translating to developers

• Built out complex, high-visibility promotions for Xbox, Surface, Office, Windows, & virtual reality products
• Referenced Merchandising Manifests to create product bundles, set pricing discounts, & develop category, list, & support pages
• Provided input at Steerco meetings to assess tool usability & scenarios
• Selected to be part of a dedicated team for a milestone rollout to a new CMS platform for nearly 100 worldwide markets
• Identified & logged bugs in multiple browsers using specific test cases
• Assisted with production, training, & documentation for six rollouts & weekly releases

Web Product 2

Senior Web Publisher

• Launched the re-design of the AT&T B2B small business site:
- Migrated entire small business site to an upgraded CMS
- Referenced redlines, wireframes, & copy to implement designs
- Deployed XML files to multiple staging & production environments
- Resolved defects reported through test scripts
• Partnered closely with Content, Design, Marketing, Catalog, & Producer teams to code & publish content for 7.7M unique visitors
• Edited & deployed content from an available 4,000 JSP files, 1,500 PDFs, & nearly 12,000 images
• Successfully deployed more than 250 pages for AT&T's highly trafficked help & support microsite (FAQs, user guides, tutorials)